Refund policy

We want you to enjoy shopping withΒ Minivale and hope every magnet brings a little joy and travel memory to your home.

πŸ”„ Returns Eligibility
We understand that sometimes a purchase might not be exactly what you expected. Returns are possible if the item meets the following conditions:

  • The magnet is unused and in its original packaging

  • Return request is submitted within 30 days of delivery

  • Proof of purchase is provided

πŸ“¦ Return Shipping
Since magnets are small, collectible items, we encourage careful selection before purchasing. If you do choose to return an item, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot take responsibility for lost packages.

πŸ’Έ Refunds
Once we receive your returned item, we will inspect it and notify you of approval or rejection.

  • Approved refunds will be issued to your original payment method

  • Refunds are processed within 3–5 business days after approval

  • Original shipping fees are non-refundable

πŸ“Έ Damaged or Incorrect Items
If your magnet arrives damaged or the wrong item, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. Once verified, we will provide a replacement.

⏳ Late or Missing Refunds
If you haven’t received your refund yet:

  • Check your bank or credit card account

  • Contact your payment provider

  • If the issue persists, reach out to us at civenlhz@outlook.com

πŸ“© How to Start a Return
To initiate a return, please contact us at:
πŸ“§ civenlhz@outlook.com

Returns sent without authorization will not be accepted.

🀝 Our Commitment
We want every Minivale magnet to bring you joy. While returns are possible, we encourage careful consideration before purchasing. If you have any questions or concerns, our support team is happy to help.