Shipping policy

Thank you for shopping with us! Below is our shipping policy to help you understand how your order is processed and delivered.

📦 Order Processing

As this product is entirely handmade So orders are typically processed within 2–4 business days after payment confirmation.
Orders are not processed or shipped on weekends or holidays.

During peak seasons or promotions, processing times may be slightly extended.

🚚 Shipping & Fulfillment

To ensure product quality and efficient delivery, orders are fulfilled through our trusted international fulfillment partners and deliver directly to the customer.

All packages are carefully inspected and securely packed before dispatch.

⏱ Estimated Delivery Time

Standard Shipping: 7–15 business days
In rare cases, delivery may take up to 20 business days due to customs processing, weather conditions, or carrier delays

Delivery times are estimates and may vary based on location.

📍 Shipping Destinations

We currently ship to:

United States
Other regions are gradually opening up...

racking Information

Once your order has shipped, you will receive a confirmation email with tracking details.
Tracking updates may take 2–5 business days to become active.

🛃 Customs & Import Processing

In most cases, orders are delivered without additional fees.
However, shipping timelines may be affected by routine customs inspections, which are beyond our control.

❗ Delivery Delays

We are not responsible for delays caused by:

Carrier-related issues
Customs processing
Incorrect or incomplete shipping addresses

Please double-check your shipping information at checkout.

📬 Missing or Delayed Orders

If your order has not arrived within 20 business days, please contact us at civenlhz@outlook.com
Our support team will be happy to assist and resolve the issue promptly.